Support

WMS2000 offers unlimited no-charge usability support via toll call for the first 2 months after installation.  Support after this time is based on an hourly rate.  Support contracts after this period are available for periods of 3 months, 6 months and 1 year periods.

For support schedule details:

Email:  dbsrussales

In Vancouver Phone:   

On Vancouver Island Phone:   

 

For Technical Support

Email:  dbsrussupport

Phone:  (604) 533-6728 during our support hours. 

For Saturday, the Standard Support hours are 9:00 A.M. to 6:00 P.M. (PST).

Recommendations:  the purchase of PC Anywhere (Be A Host) by Symantec is a worthwhile investment for online assistance.

System Requirements

Pentium processor 166 MHz or higher is recommended.

Windows 95, Win98 or Windows NT.

 32 MB of RAM minimum, 64 MB recommended.

20-30 MB of available hard drive space is necessary for the installation of all of the WMS2000 components.  This is dependent on your selection of products from your suppliers.

800 by 600 VGA, XGA or SVGA video card.

A Microsoft Mouse or 100% compatible pointing device is strongly recommended.    

Recommendations:  the purchase of PCAnywhere (Be A Host) by Symantec is a worthwhile investment for online assistance.

Training

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Run-time videos are available for the major screens in WMS2000. They may be run from CD on any of  your employee’s PCs as long as they have a head-phone jack or speakers.  These videos were designed to walk your staff through the  basic functions and features available on specific screens or forms.

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