WMS2000 FAQHere are a list of important questions often asked. Questions are broken down by the following categories: Select a category or scroll down to see the questions. General
AccountingProductionPurchasing
Sales
GeneralQ: Why should I use WMS2000 for my Brew on Premise Wine and Beer establishment?
A: WMS2000 is a revolutionary new Windows based software that lets you manage your vintning and brewing business using your personal computer. Over 30 stores have already bought WMS2000 to run their operations. Using extensive research and feedback from these stores, WMS2000 has become the well rounded business program it is today. WMS2000 has addressed all aspects of running a Brew on Premise establishment and is committed to helping busy store owners run a more efficient operation. WMS2000 can handle all sorts of credit and debit cards. A list of satisfied customers is available for the asking. WMS2000 has done their homework! Q: Will WMS2000 schedule my bottling appointments? A: Yes, in great detail. Your customer may set the appointment while placing their order or you may go back into the system and schedule an appointment later. Q: Does WMS2000 keep track of both beer and wine? A: Yes. Q: Should my customer phone in and ask about the status of their wine or beer; can I find it fast? A: Yes, all detailed information is at your finger tips. Q: Is there a memo field for " special/secret ingredients"? A: Yes, each customer can whisper their secret ingredient to the store owner for safe keeping within the WMS2000 customer information. Q: Can I produce a quote for my customer? A: Yes, using the quote function, you may print a price quote for the customer to review. Q: Does the customer list track sales history? A: Yes, WMS2000 will track all purchases made by each customer in great detail. This will also help store owners do a better job of ordering the right inventory. Q: Can I transfer my current data based customer list into WMS2000? A: In many cases you can, however, each request is handled on a case by case basis. The technical staff of WMS2000 will be happy to quote you a price. Q: What does the scheduling module do? A: It will look at customer appointment scheduling, Brewing appointments and staff scheduling. Q: Is WMS2000 flexible when it comes to city and country listings? A: Yes, WMS2000 will allow you to customize many preferences worldwide. Q: Does WMS2000 come with an onscreen HELP File? A: Yes, most screens have a detailed HELP File associated with them. We want the store owners to feel they have all the answers at their finger tips. Q: As a store owner can I edit the HELP field to add specific in-store procedures? A: Yes, you may edit the HELP field. This can be used to assist staff members in remembering certain procedures. Q: Does WMS2000 come with a "How to Get Started" module? A: Yes, WMS2000 comes with a voice-over tutorial for you and your staff to learn the system quickly. This tutorial can be given to new staff members to learn the system, thus, saving repetition. Q: If a customer receives a "bad batch" of either beer of wine can I track the batch number? A: Yes, WMS2000 makes room for you to track batch numbers to claim back to the supplier. Q: Does WMS2000 offer a Staff scheduler? A: Yes. Staff members can get a detailed work schedule to take home allowing for smoother scheduling. Q: Does WMS2000 come with an Appointment scheduler? A: Yes, one of the more useful modules is the appointment scheduler. It tracks customer appointments so bottling appointments run smoother. Q: Is WMS2000 Network capable? A: Yes, you may run a network. Q: Does WMS2000 help me track Provincial/State or Federal sales taxes? A: Yes, each inventory item can have a specific tax designation making tracking and paying taxes easier. Q: Do I have to really know my way around computers to run WMS2000? A: No, you will receive full instructions from: how to load the CD into the computer up to and including the most detailed procedure. WMS2000 comes with a voice-over CD with all the instructions. You simply have to sit back and listen. Furthermore, you may start with the simplest module and work your way up as you become more familiar with WMS2000. Q: Does WMS2000 offer technical support? A: Yes, technical support is included either via phone, fax or email. at no charge for the first three months.
AccountingQ: Will WMS2000 make my end of the day cash-outs easier? A: Yes, this is one of the main benefits of using a database record keeping system. WMS2000 comes with complete step by step details of how to successfully cash out each day. The owner may even edit the HELP file ,so in their absence, staff members need only refer to the HELP file for assistance. Q: Does WMS2000 come with month-end procedures? A: Yes, WMS2000 comes with compete details of how to close-out month-end. You as an owner can edit the help file to further remind yourself and your staff of the correct way of closing out the month. This means less room for error. Q: Does WMS2000 export into an accounting software package? A: Yes, at present WMS2000 will export into QuickBooks, MYOB and Simply Accounting. Q: Does WMS2000 have accounting reports available? A: Yes, a number of reports are built into WMS2000. More reports are available through the accounting packages that WMS2000 exports into. i.e.( QuickBooks, MYOB and SimplyAccounting.)
ProductionQ: Will WMS2000 print a Daily Production to do list? A: Yes, it will outline ALL carboys that need attention that day and will keep reminding you until the task is complete. The person working the back-end simply checks off the completed tasks and passes it onto the data input person. The whole input procedure is quick and straight forward.
PurchasingQ: Does WMS2000 come with pre-loaded inventory from many of the popular suppliers? A: Yes, WMS2000 comes pre-loaded with live inventory items. Saving your countless hours/days of input time. Presently there are over 5600 items with more being added as sales expand to other regions. Q: Why would my supplier care if WMS2000 is loaded with live inventory items? A: In the first place, WMS2000 received the inventory listing from the supplier, so store owners will use the supplier's most current inventory stock keeping numbers and descriptions. This eliminates many shipping errors and makes the ordering procedure more efficient all the way around. Pre-loading takes a lot of the guess work out of ordering. The store owner simply has to change retail pricing to fit their desired pricing levels. Q: Can I produce purchase orders from WMS2000? A: Yes, PO'S are produced with the same stock keeping numbers suppliers have assigned. The PO's can be emailed or faxed directly to the supplier. You may also have PO's "pre-filled" with items that fall below your pre-determined minimum inventory levels. Thus speeding up the process. Q: Will WMS2000 allow me to do inventory reports? A: Yes, there are numerous reports available to give you better understanding of what is selling . You may do year end sales report summaries.
SalesQ: Does it track my customer list? A: Yes, if you want to find all customers who live in one postal code or Zip and/or who's last names start with "C", WMS2000 can do it. Customers are tracked by Wine Count, Company, Wine Club information Notes and Receipts. It will produce mailing labels too. Q: After the customer places the order do they get a written conformation? A: Yes, their invoice outlines their next bottling appointment as well as their last 12 products purchased. The store keeper can give the customer a complete printed history. This helps the customer remember what beverage they preferred. The store owner should also keep a signed second copy for any regulatory requirements. Q: Can I print sales reports? A: Yes, WMS2000 offers many types of sales reports. You may even do sales graphs. Q: Does WMS2000 allow for Gift Certificates? A: Yes. Q: Does WMS2000 allow us to track "Limited Editions" wine? A: Yes. ~~~ If you have more questions please contact the sales staff of WMS2000. We will be happy to answer any questions promptly. ~~~
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